We take great care to pack our pies for shipping, but please remember they are perishable. The dry ice will keep your pies frozen through the delivery date but not through a long weekend sitting outdoors while your recipient is on vacation. Upon delivery, please ensure your package is claimed as soon as possible and pies are unpacked immediately and placed in the freezer or baked.

To ensure frozen packages will not sit over the weekend, we ship orders Monday through Wednesday for same-week delivery. If you place your order after 1:30 pm CST on Wednesday, it will ship out the following Monday. You'll receive a confirmation email with tracking information once it has shipped.

Unfortunately, the Village PieMaker cannot ship outside the continental United States.

Pies are perishable! You will receive a confirmation email with your order number and a tracking link for shipping. Please make sure the recipient is aware of their package and when it will be delivered. Village PieMaker will not be responsible for unclaimed packages that arrive to the destination on the specified date.

Food purchases are non-returnable and non-refundable once shipped. If you have an issue with your order, please contact customersupport@villagepiemaker.com

Please double check your shipping information. Village PieMaker is not responsible for damaged product due to incorrect or inaccurate shipping information, unforeseen “Acts of God” such as severe weather, or other natural disasters that prevent the standard operation of shipping transportation services, like UPS, FedEx or any other transportation service. If you do have an issue with your shipping service, please contact your shipper directly.

Our pies make great gifts! Please order early—it may be necessary to order up to two weeks in advance due to variability in shipping and delivery schedules.  If you are concerned with receiving product by a specific date, please email customersupport@villagepiemaker.com to confirm delivery dates and availability. Please order at least ten days in advance for Thanksgiving or Christmas delivery.

Please order early for holiday delivery—up to 10 days in advance for Thanksgiving and Christmas. We are closed New Year's day, Memorial Day, July 4th, Labor day, Thanksgiving Day and the following Friday, as well as December 23—26 each year.